Book a Demo

Customer Care

If you need technical support, we’re eager to help you. Please contact us by phone during business hours or drop us a note in the form below and we’ll get back to you promptly. You can also check out our context searchable Knowledge Base in the My Account section, login required.

Technical Support​

If you need assistance, login to MyAccount to access:

  • Knowledge Base
  • Firmware Updates
  • Product Registration
  • Request Technical Support
  • Request Calibration Service
  • And more… 


We are available for live support 8:00 am – 5:00 pm, US Mountain Time Zone.  If you submit a trouble ticket, our customer care mailbox is monitored 24 hours a day on weekdays. 


US Office Holiday Closures

November 26, 27 | December 25 – 29 | January 1 

Extended Care

Every AEM Precision Cable Test product is warranted to be free from defects in material and workmanship under normal use. Extended Care runs concurrent with that warranty and provides you with peace of mind that your investment will be protected with all code updates, calibration service if applicable and product repair should your test equipment become damaged.